FREQUENTLY ASKED QUESTIONS:

TUTORING POLICIES:

Cancellation policy:

MYPrep is flexible in adjusting to the hectic schedules of our clients, but only if notice of cancellation or rescheduling is received with sufficient notice. We ask that clients give notice of at least 24-hrs in advance of the scheduled appointment or tutoring session. The best way to give notice is by texting or e-mailing. Cancellations with less than 24-hours advance notice will result in a charge of the full amount of the scheduled time. We understand that there may be exceptional circumstances, such as emergencies or sudden illness, that prevent you from giving advance notice. In such circumstances, please contact us as soon as possible, and we will do our best to accommodate. However, the following situations are not considered exceptional circumstances: a) student forgot about the session, b) student has a school deadline or too much homework, c) conflicts with scheduled extracurricular activities, d) non-urgent appointments (doctor visit, college visit, etc), and e) important events that the student has known about (ceremonies, family celebrations, recitals, etc.).

Schedule:

Clients are responsible for ensuring timely attendance and a stable technological setup for Online Sessions. Late arrivals, early terminations, or technical issues on the Client's part will not result in fee adjustments or extension of session times. The Client retains the option to reschedule sessions in accordance with the Late Cancellation Policy. Students are expected to be ready and online at their scheduled session time. If a student joins late, every effort will be made to extend the session to allow for the full time scheduled; however, there is no guarantee that a session will be able to continue beyond the scheduled end time. 

No-shows:

If a student is not online and has not communicated their lateness or cancellation to the tutor, they will be considered a "no-show" after the 20-minute mark. In this case, the full amount of the scheduled session will be charged. 

Homework Policy:

At the end of each session, the instructor will assign homework to reinforce the lessons in that session. The homework assignment will be written on the student's Google Classroom or e-mailed to the student. We are aware that students have other responsibilities, but thoughtful and thorough homework completion is critical to improvement. We strive to give a reasonable amount and discuss the assignments with the student at the end of each session.  We do not encourage completion of homework during school classes or the night before the session. Parents can help by reminding students to spread the homework assignment out over the course of the week.